RAYVEN INFORMATION
Privacy Policy
Clear information about this website and your choices.
Draft for review · 24 October 2026. Operator details are verified. The business address, provider arrangements and external consent configuration must be completed before launch. This draft is not a statement that those arrangements are already in place.
Who is responsible?
Conor Rea, operating under the RAYVEN brand, is the operator of rayvendigital.com and controller of personal data used to handle RAYVEN’s own enquiries and customer relationships. Conor is an individual operator based in Waterford, Ireland. RAYVEN is not an incorporated company or a registered business name. Conor is not VAT registered. Contact conor@rayvendigital.com. A full geographic business address has not yet been supplied; this disclosure must be completed before launch.
Information you provide
Enquiries and quotation requests may include your name, email address, telephone number, business name, industry and the information you choose to share about your project. The current quotation form requires an email address and phone number. Booking services can collect your contact details, chosen appointment and answers to booking questions. Chat can collect the messages and contact details you enter. Email and subsequent customer conversations, quotations, appointment records and service correspondence may be kept with the relevant customer record. Please avoid sending payment-card details, passwords or sensitive personal information through these channels.
Why information is used
| Purpose | Basis and limits |
|---|---|
| Responding to enquiries, preparing a quotation and arranging a requested appointment | Steps at your request before a contract, Article 6(1)(b), when you are the prospective contracting individual. For a representative of a business, legitimate interests, Article 6(1)(f), in answering business requests and managing that relationship. |
| Delivering an agreed service and related customer communications | Performance of a contract with you, Article 6(1)(b); or legitimate interests in providing and administering services for a business customer where you are its representative. This does not authorise unrelated promotions. |
| Maintaining CRM records, handling requests and protecting the service | Legitimate interests in organised customer service, reliable communication, security, preventing misuse and resolving disputes, with data minimisation and consideration of your rights. |
| Records required by applicable law | Legal obligation, Article 6(1)(c), only where a specific obligation applies, such as applicable accounting requirements. |
| Optional connected forms and chat, including associated browser storage | Your consent, Article 6(1)(a), for optional technology before it is loaded. The content of a requested enquiry is then processed for the relevant enquiry or customer-service purpose above. See the Cookie Policy. |
| Electronic marketing | Consent, Article 6(1)(a), where required, separately by channel. Any existing-customer exception may be used only after its legal conditions have been verified. An enquiry alone is not marketing permission. |
Your choices and marketing
You can browse the website and use its fictional demonstrations without enabling connected services. You can email an enquiry instead of loading an embed. Withholding optional technology or marketing permission does not prevent an ordinary enquiry or quotation. RAYVEN intends to send relevant service news and offers only where legally permitted. The current provider form contains an optional SMS/phone checkbox about your enquiry; it is not a separate promotional subscription. Separate unticked, optional promotional choices and an auditable consent record still require live provider configuration. Promotional campaigns must remain disabled until that work is verified. To withdraw a marketing preference, use the unsubscribe route in the message or email conor@rayvendigital.com, identifying the channel you want stopped. A minimal suppression record may be needed to honour that choice. Withdrawal does not affect earlier lawful processing.
Website technology and demonstrations
Page requests disclose technical information, such as IP address, requested URL, time and browser information, to the server or hosting provider. The production package is prepared for Netlify, but this draft has not been deployed there. Hosting and operational log arrangements must be confirmed with the selected account. Fonts and images are served with the website. No first-party analytics, advertising pixel or tag manager is included in this build. Interactive CRM, automation, advertising and journey examples use fictional data in page memory; their controls do not create real contacts, appointments or messages and reset when the page is reloaded. Website privacy preferences are stored on your device as described in the Cookie Policy.
Connected services and recipients
The existing enquiry form, booking calendar and website chat use LeadConnector / HighLevel. When you enable an embed, or follow a clearly labelled external booking/form link, that provider receives connection information; when you submit information, it is sent to the existing RAYVEN account for the relevant enquiry, appointment or conversation. HighLevel describes its role as processor for customer personal data and publishes a data processing addendum and subprocessor list. That publication does not establish which agreement, region, subprocessors or features apply to this particular account. The account owner must verify them before launch. Information may also be handled by the operator’s authorised email, hosting and service-support providers as necessary, and by professional advisers or authorities when lawfully required. No sale of enquiry data or customer endorsement is implied. Client-project data processing requires the appropriate separate agreement.
Processing outside the EEA
HighLevel’s published subprocessor information identifies processing locations outside the EEA, including the United States and India. This is a potential international transfer when connected services are used. The actual account’s data locations, relevant recipients and applicable transfer mechanism must be confirmed before launch. This draft does not assert that a specific adequacy decision, standard contractual clause or other safeguard has been put in place for RAYVEN. Contact the operator for confirmed information or copies of applicable safeguards once verified. The browser consent control does not replace the controller’s transfer obligations.
How long information is kept
Records should be retained only for as long as needed for the relevant purpose. Enquiry retention should take account of whether the enquiry is active, whether a quotation is still relevant and whether a customer relationship follows. Appointment and correspondence retention should reflect service delivery and reasonably necessary follow-up. Customer records may need to be kept for applicable legal obligations or the establishment, exercise or defence of claims. Marketing consent and suppression records should be limited to what is needed to demonstrate and respect preferences. Technical logs should be proportionate to security and operation. Provider deletion, backups and account retention settings must be verified and a practical review/deletion schedule adopted; no fixed business-record retention period is represented as already configured. Device privacy preferences have the implemented lifetime stated in the Cookie Policy.
Your rights
Depending on the circumstances, you can ask for access to your information, correction, erasure, restriction, portability, or object to processing based on legitimate interests. You can object to direct marketing at any time and withdraw consent as easily as you gave it. Some rights have legal conditions or exceptions. Send a request to conor@rayvendigital.com; only information reasonably needed to confirm identity should be requested. Requests should normally be answered within one month, with any permitted extension explained. You can lodge a complaint with the Irish Data Protection Commission or another competent supervisory authority. You do not have to give up that right by contacting RAYVEN first.
AI, security and updates
The website demonstrations are illustrative and make no decisions about real people. No solely automated decision producing legal or similarly significant effects is implemented by this static website. The live provider’s AI features, conversation settings and any recordings have not been verified; do not assume that a demonstration describes an enabled live feature. Do not submit confidential information to chat. The site is aimed at business users, not children, and does not invite children to provide information. Access to customer records should be limited to authorised people and protected through appropriate account controls; no absolute security guarantee is made. This draft must be updated when provider configuration, processing purposes or contact details change.
Version 1.0 · Prepared 24 October 2026