1. What this policy covers
This policy explains how Rayven Digital handles personal data when you visit our website, request a quote, use our AI Automation Plan or chatbot, contact us, or enquire about our services.
2. Information we may collect
- Name, email address, phone number and business name.
- Business type, industry and information you provide about how your business handles enquiries.
- Messages, chatbot conversations, quote requests and other communications you send us.
- Appointment, enquiry and lead information where relevant.
- Basic technical information generated when you use the website, where supplied by our website or service providers.
Please do not submit sensitive or unnecessary personal information unless we specifically ask for it and it is appropriate to the service being discussed.
3. Why we use your information
We use personal data to respond to enquiries, assess what automation may suit your business, prepare and discuss quotes, provide and manage services, keep appropriate business records, protect our systems, and meet legal or regulatory obligations.
4. Legal bases
Where the GDPR applies, our legal basis will depend on the circumstances. It may include taking steps at your request before entering a contract, performing a contract, our legitimate interests in operating our business and responding to enquiries, compliance with a legal obligation, or consent where consent is required. Where processing relies on consent, you can withdraw it at any time.
5. AI, chat and automated tools
Our website uses AI and automation tools to handle enquiries and identify possible automation opportunities. Information submitted through these tools may be processed automatically to produce a summary or recommendation for Rayven Digital to review. The website assessment is not intended to make a decision that has legal or similarly significant effects. Rayven Digital reviews enquiries before any formal service recommendation or agreement is made.
6. Service providers and transfers
We use third-party providers for website hosting, forms, communications, CRM, chatbot and automation services. They may process personal data where necessary to provide those services. Some providers may process data outside Ireland or the EEA; where required, appropriate transfer safeguards are used.
7. Retention
We keep personal data only as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, providing services, keeping appropriate business records and meeting legal, accounting or dispute-resolution requirements. The period varies according to the information and our relationship with you.
8. Sharing
We may share relevant information with providers that help us operate Rayven Digital, professional advisers where necessary, and authorities where disclosure is legally required. We do not sell your personal data.
9. Your rights
Subject to the GDPR and applicable Irish law, you may have rights to access, correction, erasure, restriction, objection, data portability and withdrawal of consent. Email conor@rayvendigital.com to make a request. We may need to verify your identity.
10. Complaints
You can contact us if you have a privacy concern. You also have the right to complain to the Irish Data Protection Commission.
11. Security
We use reasonable technical and organisational measures to protect personal data, although no internet transmission or storage system can be guaranteed completely secure.
12. Changes
We may update this policy as our services, website or legal obligations change. The date above shows the latest update.
13. Contact
Rayven Digital
Operated by Conor Rea, sole trader, Ireland
conor@rayvendigital.com