AI Receptionists & Automations
Turn more enquiries into customers
We build and manage AI systems that answer calls and website enquiries, qualify and screen leads, book appointments, recover missed calls and follow up automatically — 24/7.
Hi, I'm looking to arrange a consultation.
Of course, I can help with that. Can I ask what service you're interested in?
Business accounting.
Are you currently using an accountant, or looking for one for the first time?
We have one, but we're thinking of switching.
No problem. I can arrange an initial consultation — here are the next available times:
Built for businesses that live on enquiries, calls and appointments.
Every Enquiry Handled.Start To Finish.
One system that answers, asks the right questions, and takes the correct next step — whether that's a booked appointment, a completed screening or a summary sitting on the right person's desk.
24/7 phone and website receptionist
Answers calls and website enquiries around the clock and handles the questions your team answers every day.
Appointment booking and calendar automation
Checks genuine availability in your calendar, offers real times, books the customer in and sends confirmations and reminders.
Lead qualification
Asks the questions that separate a serious enquiry from a time-waster, so your team knows who's worth a meeting before they spend one.
Screening and customer intake
Collects the information your team normally gathers on a first call, organised properly against the enquiry.
Missed-call text back
When a call goes unanswered, the caller gets a text within seconds and the conversation carries on from there.
Follow-ups and reminders
Confirmations, appointment reminders, callback reminders and follow-up with anyone who enquired but didn't proceed.
Human handoff and staff alerts
Transfers, callbacks and escalation to the right person, with everything already collected so they aren't starting cold.
Enquiry tracking, summaries and reporting
Every enquiry in one place, a clear summary for staff instead of a wall of transcript, and reports on what's actually happening.
Reviews and Google reputation
Once the job or appointment is done, happy customers get asked for a review automatically.
Not Sure What You Need?Let Our AI Work It Out.
Tell our AI how your business currently handles enquiries. It asks a short set of questions, identifies the automation opportunities that look relevant, and passes the assessment to us. We review it ourselves and follow up personally with what we think would suit you.
What type of business do you run?
Accounting firm.
How do most new clients contact you?
Mostly phone and our website.
What normally happens if your team misses a call?
We call them back when we can.
Do you normally need to collect information from new clients before deciding whether you can help?
Yes.
3 opportunities identified
- Missed-call recovery
- AI client screening
- Automated follow-up
Free. No obligation. Takes around 2 minutes. Reviewed by a person, not sent as an automated report.
Real Availability.Booked On The Spot.
Turn enquiries into booked appointments
The AI connects to your calendar, checks genuine availability and lets suitable customers book without waiting for your team to reply.
- Only offers times that are genuinely free
- Qualifies the customer first, if you want it to
- Confirmations sent straight away
- Reminders that cut down no-shows
- Their details captured and saved against the booking
- Follow-up and a review request once the job is done
Booking
Booked for Wednesday 12 March at 14:00. Reminder will go out the day before.
Ask First.Book Later.
Need more information before you take someone on?
Not every enquiry should go straight into your calendar. Your AI can ask the questions your team normally asks, collect the answers and send you a clear summary before a member of staff gets involved.
- Asks the screening questions you set, plus sensible follow-ups
- Captures contact details and business information
- Sorts enquiries using rules you agree with us
- Saves every answer against the right enquiry
- Notifies the member of staff who should see it
- Can offer an appointment afterwards if they qualify
New client screening
- Name
- John Murphy
- Business
- Murphy Construction Ltd
- Service required
- Payroll + annual accounts
- Employees
- 14
- Current provider
- Yes
- Reason for switching
- Slow response times
- Timeframe
- This month
Send to client services
Illustrative example of the interface. Not client data.
AI Does The Asking.Your Team Decides.
Your team stays in control
The AI doesn't have to make the important decisions. Where an enquiry needs a human judgement, it collects everything first and sends your team a clear summary to review.
Nobody on your team has to read back through a whole conversation. The AI does the repetitive questioning, your employee gets the useful information, and the person makes the call.
New enquiry summary
- Name
- Sarah Ryan
- Business
- Ryan & Co
- Service
- Business accounting
- Current provider
- Yes
- Reason for enquiry
- Considering switching
- Employees
- 8
- Timeframe
- Within 30 days
Illustrative example of the interface. Not client data.
No Missed Calls.No Lost Customers.
A missed call doesn't have to be a lost customer
When your team misses a call, the customer gets an automatic text within seconds. From there the AI can answer questions, qualify them, book an appointment or collect the information your team needs.
- Text goes out within seconds, in your business's name
- The conversation carries on by message
- Ends in a booking, or in a summary for your staff
- Works evenings, weekends and during busy periods
Qualified → calendar checked → appointment booked
Screening questions → information collected → summary to staff for review
Missed call recovery
Hi, sorry we missed your call. This is Rayven Digital — how can we help?
No bother. Looking to get a quote for next month.
Happy to sort that. Roughly how many staff would it cover?
Around 14.
Thanks. Are you free Thursday at 11:00 or Friday at 15:00?
Thursday works.
Booked for Thursday at 11:00. Your details are with the team already.
Every Enquiry.One Place.
Nothing slips through the cracks
See who contacted you, what they wanted, what information the AI collected, whether they booked, and what your team needs to do next.
- Calls, web chats and messages all in the same list
- Screening answers saved against the person who gave them
- Stages that match how your business actually works
- A written record of every conversation, if you need it
Not every enquiry goes through every stage. Some go new enquiry → qualified → booked. Others go new enquiry → screening → human review → customer. We set it up around how you work.
Enquiry pipeline — example
New enquiry
Screening
Human review
Booked
Illustrative example. Not client data.
Better Reviews.More Trust.
The last step in the customer journey
After the job, service or appointment is completed, the system can automatically ask the customer for a Google review — at the point they're most likely to give one.
- Sent once the work is actually finished
- Nobody has to remember to ask
- Unhappy feedback comes to you first
- A stronger local reputation over time
Review request
Thanks for coming in today. Would you mind leaving us a quick review? It takes 30 seconds.
Quick to answer and sorted everything out the same week. Very easy to deal with.
From First ConversationTo Fully Automated.
We handle the setup from start to finish. We learn how your business currently handles enquiries, build the right automation around it, test everything properly and manage the system after launch.
- 1
We map your enquiry process
We learn how customers currently contact you, what they ask, what information your team needs and where enquiries usually get delayed or lost.
- 2
We design the right AI workflow
We decide what should be automated — answering questions, qualification, screening, booking, missed-call recovery, follow-up and human handoff.
- 3
We build and connect everything
We configure your AI receptionist around your business and connect the systems it needs, including your website, phone, calendar and CRM.
- 4
We test it before launch
We run realistic customer scenarios, test different enquiry types and make sure the AI knows when to answer, book, collect information or hand over.
- 5
Your system goes live
Customers get an instant response 24/7, while qualified enquiries, bookings, screening information and summaries reach your team automatically.
- 6
We manage and improve it
We monitor performance, update the AI when your business changes and continually improve how enquiries are handled.
Clear Numbers.No Guessing.
See what's happening across your enquiries
Every conversation, screening and booking is recorded, so you can see how much work is coming in and what's happening to it. You get a monthly summary in plain English and can look at the detail whenever you want.
- Enquiries received and calls handled
- Missed calls recovered by text
- Leads captured and screenings completed
- Appointments booked and attended
- Where enquiries are sitting in your pipeline
- Follow-ups and review requests sent
Illustrative example using demonstration interface data. Not a client result.
Less Admin.More Opportunities.
Your AI receptionist handles the repetitive work around new enquiries — responding, qualifying, booking, following up and keeping your team informed.
Never leave an enquiry waiting
Your AI receptionist responds to calls and website enquiries 24/7, answers common questions and starts helping the customer straight away.
Turn more enquiries into qualified leads
Instead of simply collecting a name and number, the AI asks the right questions, gathers the information you need and identifies what the customer is looking for.
Book appointments automatically
When a customer is ready to book, the AI can check your availability, offer suitable times and add the appointment directly to your calendar.
Recover missed calls automatically
If your team can't answer the phone, the customer can receive an immediate text so the conversation continues instead of becoming a lost opportunity.
Automate follow-ups and reminders
Customers can receive automatic follow-ups, appointment reminders and other messages at the right time without your team having to remember to send them manually.
Give your team the full picture
Enquiries, answers, contact details, bookings and AI summaries can be organised in one place, so your team knows who the customer is, what they need and what should happen next.
We Build It.We Manage It.
This isn't a piece of software you have to learn. We configure it around your business, test it before it speaks to a customer, and keep it working afterwards. You don't have to log into anything unless you want to.
Frequently AskedQuestions.
Got questions? Here are the straight answers.
What exactly is an AI receptionist?
It's an assistant that answers your phone and your website enquiries. It handles the common questions, finds out what the person needs, collects their details and takes the next step you've asked it to take. It works the way a good receptionist would, except it doesn't go home in the evening.
Can it book appointments?
Yes. The AI can connect to your calendar, check genuine availability and offer customers times that are actually free. Once they choose one, the appointment is booked and confirmations and reminders can be sent automatically.
Can it screen or qualify customers before they book?
Yes. The AI can ask the questions your team normally asks, collect the answers and decide what should happen next based on the rules we agree with you. That might mean offering an appointment or sending the enquiry to your team for review.
Does every enquiry have to book an appointment?
No. Booking is one possible outcome. The AI can also complete an intake, qualify a lead, arrange a callback, collect information or send an enquiry to a member of staff.
Can a member of staff approve an enquiry first?
Yes. If you want the final decision kept with your team, the AI can complete the initial screening, organise the information and send it to the right person for review.
Can it send my team a summary?
Yes. Instead of making your team read through an entire conversation, the system can organise the important information into a clear summary.
Can it answer phone calls?
Yes, any time of day. It can answer common questions, find out why the person is ringing, take their details and book them in, screen them, or pass the call to you.
What happens if we miss a call?
The caller gets a text within seconds, in your business's name. Most people reply, and the conversation carries on by message until they're booked in, screened, or handed to your team.
Will it replace my staff?
No. It takes the repetitive part off them — answering the same questions, taking down details, agreeing appointment times. Your team keeps doing the work that actually needs a person, and keeps the decisions that need judgement.
Can a customer speak to a real person?
Always. If someone asks for a person, or the conversation needs one, it transfers the call or arranges a callback and lets the right member of staff know.
Can it answer questions about my business?
Yes. We set it up around your services, opening hours, locations, service areas and the questions your customers actually ask. If you want prices mentioned, we include them. If you'd rather it didn't quote, it won't.
What if it doesn't know the answer?
It says so rather than guessing, takes the person's details and passes them to you. We then add the answer so it handles it properly next time.
Does it work outside business hours?
Yes — evenings, weekends and bank holidays. That's when a lot of enquiries arrive, and it's the main reason businesses take this on.
Can it connect to my calendar?
Yes, and we do that part. You keep using the calendar you already use.
Will I be able to see the enquiries it handles?
Yes. Every enquiry, conversation, screening and booking is in one place, with a short summary of what was said and what the person needs.
How long does setup take?
Most systems can be built and prepared for launch within 2–5 working days, depending on the complexity of the setup and how quickly we receive the information and access we need from your business.
Do I need to learn new software?
No. We set it up and we run it. Enquiries, summaries and bookings reach you the way you want them to — you don't have to log into anything unless you'd like to.
Can you update it after it goes live?
Yes, and it's included. New service, changed prices, a different screening question, a question that keeps landing wrong — send us an email and we'll change it.
How much does a system cost?
Every business uses a different combination of AI reception, booking, screening, follow-up and automation, so pricing depends on what needs to be built. You can request a quote or complete our free AI Automation Plan and we’ll review what would suit your business.
How do you handle data protection?
Before anything goes live we agree in writing what information the system collects, where it is stored, how long it is kept and who can see it, and we put the appropriate data protection agreement in place with you. Disclosure settings — including telling callers they are speaking to an AI assistant, and any call recording — are configured to suit your obligations and confirmed with you in advance.
Find Out What AI CouldHandle For Your Business.
Take the free assessment if you'd like us to work out where automation could help. Ask for a quote if you already know you want a system and would rather talk to us directly.
Free. No obligation. No sales call required.